Change Systems

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Change Systems Pty. Ltd. was established in 1987 to consult to Australian organisations on organisation effectiveness, change management, client service strategies and performance effectiveness.  Over the following years the company has been at the forefront of service research and organisational turnaround.  This has included founding the Australian Client Service Association, The Australian division of the International Client Service Association, taking Australian executives of study tours of US companies and establishing at RMIT the first tertiary course in the management of service organisations.

SurveyMaster is a complete survey measurement tool which automates questionnaire publishing, allows for flexible data entry, produces comprehensive reports and allows for historical comparisons.

The software was developed and is supported by Ken Dagley.

Ken Dagley is the Managing Director of Change Systems Pty Ltd and has been consulting on change management, market research, service and quality for 20 years. He was the founder & Past National Vice-President of the Australian Customer Service Association as well as being an Executive member of the International Customer Service Association. He is Chairman of the Course Advisory Committee for the Graduate Diploma in Marketing at RMIT and teaches for the Australian Graduate School of Management in their EMBA program.


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Phone  07 - 3289 3003


Phone  07 - 3289 6005

Mailing Address

Change Systems P/L

PO Box 690

Samford, Qld. 4520